Shipping Policy
Delivery Timeframe
The total delivery time is composed of the processing time and the shipping time.
Processing Time: This refers to the period required to prepare your items for shipment. Under normal circumstances, the processing time ranges from 1 to 5 business days.
Shipping Time:
· Free Shipping: Typically, free shipping orders take between 20 to 30 business days to arrive (excluding weekends and public holidays).
· Standard Shipping: Standard shipping usually requires between 20 to 25 business days for delivery (excluding weekends and public holidays).
· Expedited Shipping: For expedited shipping, the expected delivery time is between 7 to 20 business days (excluding weekends and public holidays).
Please note that the aforementioned shipping times are estimates and do not include the processing time. We cannot be held liable for any shipping delays once the package has been dispatched, as we have no control over it post-shipment.
Shipping Delays and Liability
We are not responsible for delays in shipment caused by invalid addresses, customs clearance procedures, inclement weather conditions, public holidays, natural disasters, or carrier-related delays.
Occasionally, unexpected delays may occur due to thorough inspections, stock shortages, or particularly during peak seasons with high order volumes.
Customer Support
Should you have any questions or encounter unexpected delays, please do not hesitate to contact our customer service team for assistance.
E-Mail To: clothing@vdesignmall.com
If you have not received your parcel within the estimated delivery period, kindly reach out to us so that we can investigate and provide you with the necessary support.
Shipping Carriers
We typically utilize EMS and USPS for shipping, depending on the destination of your order. All packages are sent via fast and fully trackable delivery services to ensure timely and secure arrival.